FAQ
- Help installing my antenna.
- How to Map Out Your Location
- How Do I Reset My Password?
- I want to give you my new bank card number for automatic withdrawal payments. What is the best way to do this?
- I purchased the internet and LTE indoor and outdoor device, but it never said it was confirmed.
- I entered my payment information in and when I hit submit it brought me back to my order screen.
- How do I update my card information?
- Where can I enroll in the online modules?
- How To Cancel Your Service
- How to Suspend Your Serivce
- What kind of equipment do I need and how much does it cost?
- How am I billed?
- How to Order the Educational Access Network Internet.
- I received a "Failed Transaction" email. Why did I get it and what do I do to fix it?
- How much does the EAN cost?
- Are there boosters or repeaters I can use to increase my signal?
- How do I change my internet package?
- What areas do you cover?
- What online courses or modules are offered with the Community Access?
- Where are you located and can I call you?
- What if I am a student, staff, or faculty member?
- How do I change my account information?
- If the internet doesn't work when I sign up am I going to be stuck with a one year leasing fee?
- I am looking for a replacement service for my current internet provider, how similar is this?
- How does installation work and what does it entail?
- Is it only for educational purposes through the college or open service?
- Is my school a partner of the Educational Access Network?