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FAQ

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  • How will I be notified about my EAN account payments?
  • Can I pay with a check instead of my card?
  • Recommended WiFi routers
  • How does my service I currently have compare to your service?
  • Should I use the 2.4Ghz or the 5Ghz Wi-Fi?
  • Do I need to drop my return off at a UPS store?
  • What can I do if parts of my device are damaged? Can I buy specific parts?
  • Do students automatically become EAN customers after they graduate?
  • How can I tell if my order went through?
  • Can NMU staff/students upgrade their speed?
  • Will too many people on the tower affect my internet?
  • Help installing my antenna.
  • How to Map Out Your Location
  • How Do I Reset My Password?
  • I want to give you my new bank card number for automatic withdrawal payments. What is the best way to do this?
  • I purchased the internet and LTE indoor and outdoor device, but it never said it was confirmed.
  • I entered my payment information in and when I hit submit it brought me back to my order screen.
  • How do I update my card information?
  • Where can I enroll in the online modules?
  • How To Cancel Your Service
  • How to Suspend Your Serivce
  • What kind of equipment do I need and how much does it cost?
  • How am I billed?
  • How to Order the Educational Access Network Internet.
  • I received a "Failed Transaction" email. Why did I get it and what do I do to fix it?
  • How much does the EAN cost?
  • Are there boosters or repeaters I can use to increase my signal?
  • How do I change my internet package?
  • What areas do you cover?
  • What online courses or modules are offered with the Community Access?
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EAN Support