Technical Support

General Support

• My Internet speeds are slow.
• I am not able to connect to the internet.

LTE Router & Mobile Hotspot problems

• My Global Telecom MiFi Hotspot just shows a battery icon filling on the screen
• I cannot connect to my Global Telecom MiFi on my computer
• My Global Telecom MiFi Hotspot keeps turning off
• I am connected to my Global Telecom MiFi Hotspot, but there is no internet connection

Outdoor LTE Antenna problems

• The Global Telecom antenna shows all lights, then it restarts and cycles through the lights again
• The PWR, RUN, and/or SIM lights keep blinking
• The first RF light keeps blinking on the back of the antenna