Educational Access Network Public Office Update - Updated 10/22/2020

Update October 22, 2020
Due to an increase in cases around Marquette, NMU is working towards keeping everyone safe. Until notice, we are restricting any in-person service to curbside only. Please give us a call at 888-458-8668 for further questions or if you have arrived on campus for service.

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Update August 3, 2020
We have now implemented curbside and local pickup for our customers! While many restrictions still apply, we are working on keeping everyone safe while providing services to our customers the best we can. You can see more information about this here: Announcing: Curbside Pickup and Office Opening

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Update July 6, 2020 
While we continue to close our office to the public, we are working towards plans on re-opening our services to in-person support, including curbside pickup and drop off. While we do not have a date in which these will be implemented, know that we are working towards a way to keep our customers safe during these times. We appreciate your patience and understanding in this situation.

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 Initial Message March 17, 2020

As the COVID-19 situation continues to be monitored, the Educational Access Network is working towards keeping everyone safe and connected. We have made some changes to our day-to-day procedures in response to some recent updates and recommendations.

To follow the recommendations of Michigan Health Officials, we are currently temporarily closing the building to our EAN office from Public access. While this may cause many hardships for our customers, we are working diligently to offer alternative solutions, such as free shipping to the home and sending electronic return labels for our customer's use. This is a very temporary situation, and we will revisit opening our office at a later date.

 

Also, to help keep our staff safe and secure, we are limiting the number of staff on hand. We understand call volume and wait times may increase, so we appreciate your understanding and patience in this matter. As we work towards providing service across the Upper Peninsula in this crisis, we will continue to update you with any further changes or information. As always, stay safe and continue learning!